Access Statement

Access Statement

For The Lord Lister Hotel. 1 Park Street, Hitchin, Hertfordshire, SG4 9AH


We aim to cater for the needs of all visitors in our 20 bedroom hotel which has a licensed bar. If you have any specific questions please feel free to contact us and we will endeavour to help.

As the building is a grade 2 listed we are not able to cater for anyone who is not mobile.

Accommodation is only suitable for guests with mobility impairment if they are accompanied to ensure their safety, due to stairs/steps narrow corridors ect.


The main Train Station is 2 mins away by car. There is a taxi rank at the station.

We have a website:

You can contact us via phone, fax or email (details below).

Luton Airport is 30 mins away and Stanstead is 1 hour away.

Arrival & Car Parking Facilities

The Car Park is situated at the back of the hotel, accessed via the side of the hotel through an arch way.

The Car Park has clearly marked bays, although on a slope.

The Car Park is well lit up for guests who arrive in the evenings.

The Car Park is monitored by 24 hour CCTV. However vehicles and their contents are left at owner’s risk.

*Please note there is a height restriction on our free car park (2.1m) – There is also on-street parking available from 5pm to 10am Monday – Saturday.

Main Entrance, Reception & Ticketing Area

The front entrance has 2 steps up into the main reception area. The front entrance door width is 93cm, the front step is 93cm and the depth is 16cm. There is a second door with a width or 82cm and a second step, width 11cm.

The back car park entrance has 3 steps down into the main reception area. The back door width is 80cm and step depth is 16cm. The 3 steps down are step 1: 23cm, step 2: 16cm, step 3 19cm.

There is fitted carpet throughout the hotel.

There is a seating area provided in the reception area.

The breakfast room is off the main reception, which is 79cm wide, along with the lounge and bar. This also has a small step of 11cm up into the room.

There are 2 staircases in the main reception leading to 16 bedrooms. Both staircases have a width of 87cm.

The annex next to the main hotel has 4 rooms, 2 doubles and 2 singles.

Public Areas – Hall, Stairs, Landing, Corridors etc.

The hotel is on 3 floors with two sets of staircases leading to them.

All corridors are carpeted and well lit. Some however are winding due to the hotel being a listed building.

Public Areas – Sitting room, lounges, lobbies ect.

There is a lounge on the ground floor which has ample seating area to read a newspaper or watch television.

There is a cosy bar where you can relax and have a drink.

As we have stated there are two entrances, both with steps to the main reception area.

Public WCs

There are 5 steps up to the ladies and gent’s public toilets, which are located on the ground floor.

Restaurants / Dining Room, Bar & Bar area, Take Away & Café

There is a breakfast room on the ground floor with ample seating.

The breakfast room has a buffet with a choice of cereals, fruit, yogurts and fruit juices. A waitress will then take your order for teas, coffees, toast and of course a full English breakfast if you wish.

Unfortunately, we do not provide evening meals to guests: however, the hotel has an arrangement with seven highly recommended restaurants located within walking distance of the hotel. To receive the discount you simply have to show the Lord Lister Key Ring provided at check-in.

Restaurants and discounted rates received

Café Rouge (French) 20% food only- situated in High Street

Dhaka (Indian) 10%- situated in Sun Street

Azita (Mediterranean & Tapas) 20%- situated in Bucklesbury

Paprika (Indian) 15%- situated on Nightingale Road

Regents Cottage (Chinese) 10%- situated in High Street

Zizzi (Italian) 20%- situated in Sun Street

Bosphorus (Turkish) 10%- situated in Sun Street


We can sent your laundry to be dry cleaned or washed and will be returned next day. No service is available on Fridays, as they are closed Saturday and Sundays.

We also have irons and ironing boards available on request.

Outdoor facilities

We have a garden at the rear of the hotel, with chairs, tables and umbrellas in the summer.

Our smoking area is also situated in a covered area that leads to the garden area. Ashtrays are provided for the smokers.

Conference & Meeting Rooms, Banqueting

Our Lounge can be used for informal meetings for up to 8 people.

Bedrooms & Sleep Areas

All bedrooms are en-suite, with either a shower or bath,

We have 2 rooms on the ground floor, one is a double and the other is a single bedroom. Both of these rooms are in the annex of which there is one step into the building.

All the bedrooms have complimentary Wi-Fi.

Attractions (Displays, exhibits, rides Etc.)

Hitchin British School Museum- Queen Street

St. Mary’s Church- Churchyard

The Priory- Bridge Street

The Begin Alms-houses- Begin Lane

Hitchin Library- Payne’s Park

Queen Mother Theatre- Walsworth Road

Ground and Gardens

We have a garden at the rear of the hotel, with chairs, tables and umbrellas in the summer.

Our smoking area is also situated in a covered area that leads to the garden area. Ashtrays are provided for the smokers.

Additional information

Hours of Operation: The reception is open 7am-11pm Monday to Friday, and between 8am-11pm at weekends and bank holidays.

There is always someone on the premises and a bell as in reception if anyone gets locked out.

There is an intercom system on the front and back door.

And in an emergency is anyone needs assistance in the middle of the night, you just need to dial one on the phones in your rooms to get through to reception.

Address: 1 Park Street,




Telephone: 01462 432712

Fax: 01462 438506



Hours of operation: 24/7

Emergency number: 01462 432712

Local Transport Numbers:

Railway Station Tel: 08457484950

National Express Tel: 08705808080

Luton Airport Tel: 01582 405100

Phone Annette or Terry Kingham at Zenith Cars (07803 499006 or 01707 327773) and they can arrange to pick you up at the airport and bring you to the hotel at a competitive price.

Local Taxi Numbers:

Boxalls: 01462 432132

Castles: 01462 432666

Tinys: 01462 434743

We welcome feedback to help up continually improve. If you have any comments please feel free to phone on 01462 432712 or email at